Everything you need to know about eSIMs, installation, compatibility, payments and travel. Can’t find your answer? We’re happy to help.
Most newer smartphones support eSIM, including recent iPhones, Samsung Galaxy, and Google Pixel devices.
If your device supports eSIM, you’ll be connected in just a few minutes. No physical SIM needed.
After purchasing your plan, you’ll receive your eSIM by email with a QR code.
Go to your phone settings and add a new eSIM under mobile data, then scan the QR code. Follow the steps on your screen. Setup only takes a minute.
Once installed, select your eSIM for mobile data. To use it abroad, make sure data roaming is turned on for that eSIM.
Yes, you’ll need to turn on data roaming to use your eSIM abroad.
Don’t worry, this won’t cause extra charges from your regular provider when using your Whisper eSIM.
Make sure data roaming is enabled for your eSIM, not just your primary SIM.
Your data plan starts as soon as you activate your eSIM in your Whisper dashboard.
Installing the eSIM on your phone does not start your plan, so you can safely install it in advance.
To avoid losing days from your bundle, we recommend activating your eSIM shortly before your trip.
Check the following:
Still not connected? Contact support, we’re happy to help.
Yes. You can install your eSIM on your phone as soon as you receive it.
Installing the eSIM does not start your data plan. Your plan only starts when you activate the eSIM in your Whisper dashboard.
So you can install it in advance and activate it shortly before your trip.
You can install your eSIM at any time after purchase. We recommend doing this before you travel, while you still have a stable internet connection.
There’s no need to wait until the last minute: installation does not use any days from your plan.
Just remember to activate your eSIM in your Whisper dashboard shortly before departure, as your plan validity starts from the moment you activate it.
Activate your eSIM in your Whisper dashboard shortly before your trip or when you’re ready to start using your plan.
Your plan validity starts immediately when you activate it, so activating too early means those days will already count towards your bundle.
You can install the eSIM on your phone well before this.
A travel eSIM lets you use mobile data abroad without swapping your physical SIM card.
After purchasing a plan, you’ll receive your eSIM and can install it on your phone straight away. Installation does not start your bundle.
Shortly before your trip, activate the eSIM in your Whisper dashboard. From that moment, the validity period of your plan begins.
Once activated, your eSIM is ready to use with the supported mobile networks at your destination.
You can check this in your phone settings. Go to your phone settings and look for an option to add an eSIM or mobile plan.
Yes, most phones support dual SIM.
You can use your eSIM for mobile data while keeping your regular SIM active for calls and text messages, so you stay reachable on your own number.
Go to your phone settings and open your mobile or cellular network settings.
Select your eSIM and make sure it’s chosen for mobile data. Also check that data roaming is turned on.
You can review your network type as well, set it to 4G, 5G, or automatic for the best connection.
Settings may look slightly different depending on your device, but you’ll usually find them under Cellular, Mobile Data, SIM Manager, or Network settings.
Yes, most eSIM plans support hotspot or tethering. This allows you to share your mobile data with other devices, such as your laptop or tablet.
If you’re using an iPhone and hotspot isn’t working, you may need to manually configure the APN:
internet as the APN for both Cellular Data and Personal Hotspot.In the future, this configuration is expected to be applied automatically on supported devices, but for now this manual step may be required for some eSIMs.
Yes, apps like WhatsApp, iMessage, and FaceTime work as usual with an eSIM, as long as you have mobile data.
You can check your remaining data in your account dashboard, where you can see your usage and active bundles.
It depends on your plan. Some eSIMs are valid in one country, while regional or global plans work across multiple destinations.
If your data runs out, you can easily purchase a new plan or top up through the eSIM shop or your dashboard.
You’ll also receive a notification when your data is running low, so you’re not caught off guard.
No, Whisper eSIM is data only.
This can have a few causes.
Check that your eSIM is active, selected for mobile data, and that data roaming is turned on. You can also review your network settings and set it to 4G, 5G, or automatic.
Keep in mind that speed and network type depend on your device, location, and local network coverage.
If you delete your eSIM from your device, you may need to reinstall it using your original QR code. If you no longer have access to it, contact support and we’ll help you get connected again.
To delete your account, you can submit a deletion request through our website. For security reasons, accounts cannot be deleted directly from your dashboard.
Once we have received and verified your request, we will process the deletion of your account. Your profile, login details, and most of your personal data will then be deleted or anonymized.
Some information, such as invoices, orders, and payment details, must be kept for legal reasons (usually for up to 7 years). Support or complaint records may also be retained where necessary for warranty, legal, or dispute purposes.
Data shared with our connectivity partner is anonymized within 30 days. We do not keep marketing profiles or unnecessary personal data after your account has been deleted.
For full details, please check our Privacy Policy
An eSIM can only be used on one device.
If you used it on the wrong device, you can remove the eSIM under SIM manager.
Once it’s deleted, rescan the QR code or use one of the install buttons to add it to the right device.
You’ll find the QR code and buttons in your confirmation email, or in your dashboard under “View details”.
You may contact support if you experience issues.
If you’ve deleted your eSIM from your device, you can add it back by rescanning the QR code or using one of the install buttons.
You’ll find the QR code and buttons in your confirmation email, or in your dashboard under “View details”.
You may contact support if you experience issues.
Yes. You can install your eSIM on your phone as soon as you receive it.
Installing the eSIM does not start your data plan. Your plan only starts when you activate the eSIM in your Whisper dashboard.
So you can install it in advance and activate it shortly before your trip.
You can install your eSIM at any time after purchase. We recommend doing this before you travel, while you still have a stable internet connection.
There’s no need to wait until the last minute: installation does not use any days from your plan.
Just remember to activate your eSIM in your Whisper dashboard shortly before departure, as your plan validity starts from the moment you activate it.
Activate your eSIM in your Whisper dashboard shortly before your trip or when you’re ready to start using your plan.
Your plan validity starts immediately when you activate it, so activating too early means those days will already count towards your bundle.
You can install the eSIM on your phone well before this.
A travel eSIM lets you use mobile data abroad without swapping your physical SIM card.
After purchasing a plan, you’ll receive your eSIM and can install it on your phone straight away. Installation does not start your bundle.
Shortly before your trip, activate the eSIM in your Whisper dashboard. From that moment, the validity period of your plan begins.
Once activated, your eSIM is ready to use with the supported mobile networks at your destination.
You can check this in your phone settings. Go to your phone settings and look for an option to add an eSIM or mobile plan.
Yes, most phones support dual SIM.
You can use your eSIM for mobile data while keeping your regular SIM active for calls and text messages, so you stay reachable on your own number.
Go to your phone settings and open your mobile or cellular network settings.
Select your eSIM and make sure it’s chosen for mobile data. Also check that data roaming is turned on.
You can review your network type as well, set it to 4G, 5G, or automatic for the best connection.
Settings may look slightly different depending on your device, but you’ll usually find them under Cellular, Mobile Data, SIM Manager, or Network settings.
Yes, most eSIM plans support hotspot or tethering. This allows you to share your mobile data with other devices, such as your laptop or tablet.
If you’re using an iPhone and hotspot isn’t working, you may need to manually configure the APN:
internet as the APN for both Cellular Data and Personal Hotspot.In the future, this configuration is expected to be applied automatically on supported devices, but for now this manual step may be required for some eSIMs.
Yes, apps like WhatsApp, iMessage, and FaceTime work as usual with an eSIM, as long as you have mobile data.
You can check your remaining data in your account dashboard, where you can see your usage and active bundles.
It depends on your plan. Some eSIMs are valid in one country, while regional or global plans work across multiple destinations.
If your data runs out, you can easily purchase a new plan or top up through the eSIM shop or your dashboard.
You’ll also receive a notification when your data is running low, so you’re not caught off guard.
No, Whisper eSIM is data only.
This can have a few causes.
Check that your eSIM is active, selected for mobile data, and that data roaming is turned on. You can also review your network settings and set it to 4G, 5G, or automatic.
Keep in mind that speed and network type depend on your device, location, and local network coverage.
If you delete your eSIM from your device, you may need to reinstall it using your original QR code. If you no longer have access to it, contact support and we’ll help you get connected again.
To delete your account, you can submit a deletion request through our website. For security reasons, accounts cannot be deleted directly from your dashboard.
Once we have received and verified your request, we will process the deletion of your account. Your profile, login details, and most of your personal data will then be deleted or anonymized.
Some information, such as invoices, orders, and payment details, must be kept for legal reasons (usually for up to 7 years). Support or complaint records may also be retained where necessary for warranty, legal, or dispute purposes.
Data shared with our connectivity partner is anonymized within 30 days. We do not keep marketing profiles or unnecessary personal data after your account has been deleted.
For full details, please check our Privacy Policy
If you’ve deleted your eSIM from your device, you can add it back by rescanning the QR code or using one of the install buttons.
You’ll find the QR code and buttons in your confirmation email, or in your dashboard under “View details”.
You may contact support if you experience issues.
An eSIM can only be used on one device.
If you used it on the wrong device, you can remove the eSIM under SIM manager.
Once it’s deleted, rescan the QR code or use one of the install buttons to add it to the right device.
You’ll find the QR code and buttons in your confirmation email, or in your dashboard under “View details”.
You may contact support if you experience issues.